Frequently asked questions
Straight answers, before you ask.
Who we are
No. Ultra Fibers Solution is an independent third-party assistance platform. We do not deliver internet, cable or streaming service, and we are not the company that bills you for it.
No. What we offer is guidance and assistance. Any plan you decide on is set up directly between you and the provider that serves your address.
No. Ultra Fibers Solution is a new, independent third-party service assistance startup that began operating in 2026. We have no affiliation with, endorsement from, or sponsorship by any cable, internet, or streaming service provider. Provider names, where they appear at all, only describe a topic.
When we explain how things generally work, we may refer to a range of providers. That is general guidance only. We have no affiliation with any of them, and a mention is never a recommendation or an endorsement.
Fees and billing
Yes. Our assistance carries a service fee that sits apart from anything your provider charges. We tell you the fee for your request before you agree to go ahead.
Yes. Your provider’s billing carries on exactly as before. Our fee pays for our assistance; it does not replace, reduce or change what you owe your provider.
Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Eligibility also turns on whether the assistance has already been delivered. Please review the Refund Policy page for the full details.
Privacy and safety
No. We never request provider passwords, PINs, full card numbers or Social Security numbers, and we ask you not to share them with us. If someone claiming to be us asks for any of these, end the conversation and let us know.
We use them to answer your request and to assist you. The Privacy Policy sets out what we collect, how it is used and the choices you have.
Options and getting help
That is decided by the providers who serve your location, and it can change from one street to the next. We can walk you through the kinds of options people commonly meet and what to ask, but your providers determine what is actually offered at your address.
Availability is confirmed by the providers themselves, so we cannot confirm it for you. We can show you how to look it up, which details to have ready and which questions are worth asking.
Yes. Tell us what your household does online and what is bothering you, and we will help you think it through in plain language. The decision, and the arrangement with the provider, stay with you.
No. Availability, speeds, equipment and terms vary with the provider and your location, so what exists in one place may not exist in another.
No. We give general guidance and informational support. Since we do not run your provider’s network or equipment, we cannot promise a particular technical result.
Call (866) 381-6732 or write to support@ultrafiberssolution.com. You can also use the form on the Contact page. When you call, you will hear: “Thank you for calling Ultra Fibers Solution, an independent service assistance platform.”
Get in touch
Still have a question?
Call or send us a message and we’ll help in plain language. We assist and guide; we are not your internet, cable or streaming provider.