Privacy Policy

This policy covers ultrafiberssolution.com and the calls, emails and messages you send us. The website is run by Ultra Fibers Solution (“Ultra Fibers Solution”, “we”, “us”). We are an independent third-party service assistance provider. We are not your internet, cable or streaming provider, and this policy says nothing about how any provider handles your information.

We gather only what we need to respond to you and assist you:

• What you tell us. Your name and email address and, if you choose to share them, your phone number, ZIP or postal code and the details of your request, whether by form, email or phone.
• Technical details. Basics such as browser type, device type, pages viewed and roughly when you visited, gathered by the analytics tools described below when they are switched on.

What we never ask for. We do not request your provider account passwords, PINs, full payment card numbers or Social Security numbers, and we ask you not to send them. If you share something like this by mistake, tell us and we will help you have it deleted.

• To reply to your request and give the guidance or assistance you asked for.
• To keep a record of our conversations so we can follow up and handle questions or refund requests.
• To see how the website is used and make it clearer and easier to use.
• To guard the website and our team against spam, misuse and fraud, and to meet legal obligations.

We do not sell your personal information. We share it only where it is needed:

• Service providers that help us run the website and our business, such as email, form-handling, call-handling, payment-processing and analytics tools. They may use your information only to deliver their service to us.
• Authorities or advisers where the law requires it, or to protect rights, safety and property.
• A successor business if we are ever part of a merger or sale, in which case this policy would keep applying to your information.

We do not pass your details to your internet, cable or streaming provider unless you ask us to help you do so.

We may use Google Analytics and Google Tag Manager to count visits, phone-number clicks and form submissions. These tools may place cookies or similar identifiers on your device. They help us see which pages are useful. They are not used to read your messages or anything you type into the contact form. You can block or delete cookies in your browser settings, and you can use Google’s opt-out tools to stop Google Analytics collecting data.

We hold your information for as long as we need it to respond, assist you and handle any follow-up, and for as long as the law or our accounting and dispute-handling needs require. After that we delete it or make it anonymous.

This website is served over HTTPS, so what you send through it is encrypted on its way to us. We take reasonable steps to protect the information we hold, but no method of transmission or storage is completely secure and we cannot promise absolute security. Please keep sensitive details out of messages and emails.

You can ask what information we hold about you, have it corrected, or have it deleted, and you can ask us to stop contacting you. Depending on where you live, local law may give you further rights. To make a request, email support@ultrafiberssolution.com or call (866) 381-6732. We may need to confirm who you are before we act on a request.

The website and our assistance are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top of the page shows when it last changed, and we will make a significant change clear on the website.

Questions about this policy? Contact Ultra Fibers Solution at support@ultrafiberssolution.com or (866) 381-6732, or use the Contact page.