Refund Policy

Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. We make clear which window applies to your request before you agree to go ahead. A request made after that window has closed may not be eligible.

Each request is looked at on its own merits. Eligibility depends on:

• The service type. Different kinds of assistance come with different windows and different considerations.
• Whether assistance has already been delivered. Guidance that has already been given to you can affect whether, or how much, may be refunded.
• When you ask. Your request needs to reach us inside the window described above.

This policy is not an unconditional refund guarantee.

Email support@ultrafiberssolution.com or call (866) 381-6732. Please include your name, the email address or phone number you used when you asked for assistance, the approximate date of purchase and a short note about what you would like us to review. Please do not send card numbers or passwords.

We review your request against the points above and tell you the outcome. If a refund is approved, we return it to the original payment method where we are able to. Your bank or card issuer may take extra time to show the credit.

Our fee is separate from anything your internet, cable or streaming provider charges. Ultra Fibers Solution cannot refund, reduce or cancel charges made by a provider; for those, please contact the provider directly.

Not sure whether something would qualify? Ask us before you decide. You can reach us through the Contact page, and our Terms & Conditions give the wider picture.